KANSAS CITY BALLET SELDOM CANCELS PERFORMANCES DUE TO INCLEMENT WEATHER.
An exception to this is an official city-wide emergency that requires citizens not be on the streets. On the unlikely chance that Kansas City Ballet cancels a performance, such cancellation will be announced at least 2 hours before the scheduled start of the show. The means of communication will include radio and television announcements as possible, email notices to the patron email we have on record, announcements on our website and voice mail message at our Box Office number (816.931.8993).
Patrons should always assume the performance will proceed. Do not call or contact the Kauffman Center for the Performing Arts; the center is our leased venue and may not have current information to advise you regarding the Ballet’s schedule.
Kansas City Ballet believes that patrons should use their best judgment regarding travel to and from Kansas City Ballet events and always place their safety as the first and highest priority.
If Kansas City Ballet performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance by offering them the option of moving to another future performance of the same production (exchange fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production run. Call the Box Office 816.931.8993 during regular business hours to discuss options.
Kansas City Ballet does not refund the purchase price of tickets if the performance has occurred.
In the rare occurrence that Kansas City Ballet cancels a performance due to weather or other emergency, Kansas City Ballet will promptly refund the cost of the ticket(s) but will not be responsible for any “third party” costs such as the facility fees or parking fees, both of which are “pass-through” fees and are not retained by Kansas City Ballet.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.
Thank you.
