FAQs
For Subscribers
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KANSAS CITY BALLET SELDOM CANCELS PERFORMANCES DUE TO INCLEMENT WEATHER.
An exception to this is an official city-wide emergency that requires citizens not be on the streets. On the unlikely chance that Kansas City Ballet cancels a performance, such cancellation will be announced at least 2 hours before the scheduled start of the show. The means of communication will include radio and television announcements as possible, email notices to the patron email we have on record, announcements on our website and voice mail message at our Box Office number (816.931.8993).
Patrons should always assume the performance will proceed. Do not call or contact the Kauffman Center for the Performing Arts; the center is our leased venue and may not have current information to advise you regarding the Ballet’s schedule.
Kansas City Ballet believes that patrons should use their best judgment regarding travel to and from Kansas City Ballet events and always place their safety as the first and highest priority.
If Kansas City Ballet performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance by offering them the option of moving to another future performance of the same production (exchange fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production run. Call the Box Office 816.931.8993 during regular business hours to discuss options.
Kansas City Ballet does not refund the purchase price of tickets if the performance has occurred.
In the rare occurrence that Kansas City Ballet cancels a performance due to weather or other emergency, Kansas City Ballet will promptly refund the cost of the ticket(s) but will not be responsible for any “third party” costs such as the facility fees or parking fees, both of which are “pass-through” fees and are not retained by Kansas City Ballet.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.
Thank you.
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Depending on the method of delivery you choose, you will get the parking passes prior to the performance. If you purchase parking the week of the performance, you can opt to have your parking vouchers sent via eTicket, or your vouchers will be available at Kansas City Ballet’s box office during hours throughout the week, or will be held at the Kauffman Center Box Office 90 minutes prior to the show. We advise you to use the drop off lane on the south side of the Kauffman Center to obtain your parking vouchers from Will Call, then park in the Arts District Parking Garage.
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Will call is an option to have your tickets held at the Box Office at the Kauffman Center to be picked up on your performance date. If tickets are purchased prior to five business days before the performance, please select the ship methods Print at Home or Mail My Tickets to prevent waiting in Will Call lines.
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Kansas City Ballet does not make charitable contributions of either tickets or classes. As a non-profit organization ourselves, we understand the importance of fundraising and wish you the best with your event. We appreciate your understanding and continued support of the Kansas City Ballet.
We do, however, provide opportunities for your school or organization to fund raise. Fundraising partners can advertise The Nutcracker and a percentage of each ticket sold will support your organization.
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No worries, we have you covered. Call our box office at 816.931.8993 and we can mail you new tickets or email you eTickets, or come to your performance and we will print new tickets up to 90 minutes prior to the performance.
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If you haven’t yet entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation page or email, it’s best to email us or phone us at 816.931.8993.
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When children under 12 years of age can be fully vaccinated against COVID-19 they may attend performances. We are unable to accommodate unvaccinated children under 12, or any unvaccinated patrons for public performances. Due to the circumstances, all ticket purchases during the 2021-2022 season are refundable prior to the performance by calling Kansas City Ballet Box Office at 816.931.8993.
All patrons, including children on laps, entering the theater must have a ticket. At Kansas City Ballet, we encourage young audiences to attend our shows (assuming the program content is appropriate). However, it is strongly suggested that no babies or toddlers be in attendance. Many children over the age of five can remain happily and quietly seated for a two-hour performance, but you know your child best. Parents will be expected to immediately remove children creating a disturbance during the performance.
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Yes! Subscribers may exchange tickets to any performance of the same production during the season, including The Nutcracker and New Moves. Simply call the box office to arrange a new performance date, time and seating. If exchanging for a ticket of higher value, the difference in price will be due. Ticket exchanges can be made by calling 816.931.8993 or in person or by mail.
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If you miss a performance, subscribers should call the box office to take advantage of your Missed-Show Insurance benefit for any remaining performances of that same show. We will do our best if seats are still available to find you the most comparable seats for that performance, but cannot guarantee availability. All tickets are final sales and we do not offer refunds.
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We will make an effort to secure seats next to your current seats; however, this is not always possible. You may exchange your subscription tickets in order to get all of your tickets together. If you don’t want to give up your regular seats, we will find your guests the nearest available seats to the ones you currently hold.
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All ticket holders can arrive early for The Belger Footnotes with Artistic Director, Devon Carney. These 30 minute talks held one hour before performances (excluding The Nutcracker) are interesting and informative talks that take place in the Muriel Kauffman Theatre. Hosted by Artistic Director Devon Carney and often featuring guest artists, these talks provide information that will help you better understand and appreciate the program you’re about to watch.
Also, check out these resources: