KANSAS CITY ballet COVID-19 PROTOCOLS
Kansas City Ballet is looking forward to welcoming audiences while keeping the health and safety of guests, staff and performers a top priority.
All public performances of Kansas City Ballet at the Kauffman Center will continue to accept ONLY PROOF OF FULL COVID-19 VACCINATION (14 days prior from your event) WITH MATCHING PICTURE IDENTIFICATION.
Masks are encouraged. You will have people sitting behind you, in front of you, and next to you.
Kansas City Ballet will not accept negative COVID-19 tests from unvaccinated individuals for entry into performances at the Kauffman Center.
Children, ages 5-11, may attend performances when they are fully vaccinated against COVID-19. We are unable to accommodate unvaccinated children or any unvaccinated patrons for public performances. Due to the circumstances, all ticket purchases during the 2021-2022 season are refundable prior to the performance.
For more detailed information about our health policies, please visit kcballet.org/health.
Bolender Center Performances
Kansas City Ballet is looking forward to welcoming audiences while keeping the health and safety of patrons, staff and performers a top priority. KC Ballet is closely monitoring federal, state and local guidelines and our policies and procedures will continue to evolve dependent on COVID-19 status at the time of each event. Please visit our kcballet.org/health page for the latest information prior to New Moves.
If you have any questions, please contact us at firstname.lastname@example.org. Kansas City Ballet values your support and understanding during this time.
Kansas City Ballet Box Office, kcballet.org, and the Kauffman Center Box Office, kauffmancenter.org, are the only official ticket sellers for Kansas City Ballet performances. Both sites offer the same accurate prices and fees.
If you have purchased through a ticket reseller website, you are likely paying up to 15 times the actual ticket price. Your ticket and seating location might also not be valid, and Kansas City Ballet and the Kauffman Center can’t guarantee entry to the event.
All known broker-purchased tickets will be canceled, which means your tickets will likely be invalid.
Kansas City Ballet and the Kauffman Center can’t offer a refund for tickets purchased from an unauthorized reseller. To request a refund, you may be able to refute the purchase with the original seller or your credit card company.
KANSAS CITY BALLET SELDOM CANCELS PERFORMANCES DUE TO INCLEMENT WEATHER.
An exception to this is an official city-wide emergency that requires citizens not be on the streets. On the unlikely chance that Kansas City Ballet cancels a performance, such cancellation will be announced at least 2 hours before the scheduled start of the show. The means of communication will include radio and television announcements as possible, email notices to the patron email we have on record, announcements on our website and voice mail message at our Box Office number (816.931.8993).
Patrons should always assume the performance will proceed. Do not call or contact the Kauffman Center for the Performing Arts; the center is our leased venue and may not have current information to advise you regarding the Ballet’s schedule.
Kansas City Ballet believes that patrons should use their best judgment regarding travel to and from Kansas City Ballet events and always place their safety as the first and highest priority.
If Kansas City Ballet performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance by offering them the option of moving to another future performance of the same production (exchange fees will apply). We cannot guarantee seating in this case, especially if the weather event occurs near the close of a production run. Call the Box Office 816.931.8993 during regular business hours to discuss options.
Kansas City Ballet does not refund the purchase price of tickets if the performance has occurred.
In the rare occurrence that Kansas City Ballet cancels a performance due to weather or other emergency, Kansas City Ballet will promptly refund the cost of the ticket(s) but will not be responsible for any “third party” costs such as the facility fees or parking fees, both of which are “pass-through” fees and are not retained by Kansas City Ballet.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.
Seating charts are available for the main performing venue of Kansas City Ballet, the Muriel Kauffman Theatre in the Kauffman Center for the Performing Arts.
All levels are accessible to people with special needs. When ordering tickets online, please look for the seats that have the wheelchair or asterisk symbol or simply mark that you need an accessible seat when purchasing best available. You may also consult the Kansas City Ballet Box Office at 816.931.8993 to determine your best and most accessible seating options.
All ticket purchases during the 2021-2022 season are refundable prior to the performance. No exchanges on single tickets.
Only subscribers can exchange tickets. All ticket purchases during the 2021-2022 season are refundable prior to the performance. No exchanges on single tickets.
Discounts for any group of 10 or more are available. Group incentives include priority seat locations, easy payment procedures, and event planning assistance. Group tickets are not available for purchase online.
• Minimum of 25% deposit required.
• Full payment due 30 days before event.
• Fees are additional.
Please contact the Ballet Box Office at 816.931.8993 for more information on booking a group and for best prices.
Students tickets are available online at a special discount – 2 tickets for $19! Tickets can also be purchased on the night of the show.
All rush tickets are subject to availability. Fees apply. Student tickets are not available for tickets to The Nutcracker or other special performances.
Student Rush Tickets Are For Students Only.
Tickets will be held at the Kauffman Center Box Office to be picked up the night of the show. Each student must be physically present and a valid student I.D. shown for each ticket when you pick up your tickets at Will Call. Please take note of our Safety & Health policies.
Seniors age 62 and up and educators who present valid I.D. at the box office 90 minutes prior to all repertory performances can purchase available rush tickets at a discount up to 40% off single ticket prices (Not valid in Zone E). Prices subject to change. Fees apply. Rush prices not valid on tickets to The Nutcracker or any other special performances. Call the Box Office at 816.931.8993 for more information.
Active and retired military personnel receive a discount up to 20% off single ticket prices. Prices subject to change. Some restrictions apply. Fees apply. Not valid online. Call the Box Office at 816.931.8993 for more information.
Due to COVID-19 protocol, Kanas City Ballet Box Office is not currently open for walk-in purchases.
The box office phone lines are open Monday – Friday 9 a.m. through 5 p.m. Phone lines are also open on Saturdays 11 a.m. – 4 p.m. during show weeks only.
Starting 90 minutes before performance time, you can also purchase tickets in person at the Kauffman Center Box Office.
Gift certificates may be purchased year-round online, or by calling the box office. Gift certificates make the perfect gift for dance lovers and are redeemable for tickets to any performance.
Depending on the level of corporate support, there are discounts that are offered to employees. Check with your HR department for specific details.
If your company participates in the Limelight Program, you have access to subsidized ticket prices. Call the Kansas City Ballet Box Office for specific details.
Current Limelight Program companies:
- A. Zahner
- DMH Advertising
- Hunkeler Eye Institute
- Ewing Marion Kauffman Foundation
- State Street Corporation
Subscribers save more on tickets compared to individual prices during the season. Though prices vary based on seating section season subscribers save up to 20% off single ticket prices.
Kansas City Ballet patron service representatives can help answer all your questions! There are two simple ways to reach us. Send us an email or call us directly at 816.931.8993. Kansas City Ballet box office is open Monday – Friday from 9 a.m. through 5 p.m. and during show weeks on Saturday from 11 a.m. to 4 p.m. Starting November 16 through December 21, the box office is open Monday – Friday from 9 a.m. through 5 p.m. and Saturday from 11 a.m. to 4 p.m. Our website always has the most up to date information. Calling the box office is the quickest way to get questions answered if you cannot find the answer on our website.
Subscription packages for the upcoming season typically go on sale in February or March each year. Single tickets go on sale in August.
Keep connected to Kansas City Ballet to learn of on sale dates.
Depending on the method of delivery you choose, you will get the parking passes prior to the performance. If you purchase parking the week of the performance, you can opt to have your parking vouchers sent via eTicket, or your vouchers will be available at Kansas City Ballet’s box office during hours throughout the week, or will be held at the Kauffman Center Box Office 90 minutes prior to the show. We advise you to use the drop off lane on the south side of the Kauffman Center to obtain your parking vouchers from Will Call, then park in the Arts District Parking Garage.
Will call is an option to have your tickets held at the Box Office at the Kauffman Center to be picked up on your performance date. If tickets are purchased prior to five business days before the performance, please select the ship methods Print at Home or Mail My Tickets to prevent waiting in Will Call lines.
During the checkout process for single tickets, you can select ‘Print at Home’ as your shipment method. This allows you to print your tickets at home and bring the printout to the theater. After you complete your order, you will receive an email confirmation and a separate email within 10 minutes that includes your print at home tickets and parking vouchers. The print at home tickets are a PDF attachment to the email.
Kansas City Ballet does not make charitable contributions of either tickets or classes. As a non-profit organization ourselves, we understand the importance of fundraising and wish you the best with your event. We appreciate your understanding and continued support of the Kansas City Ballet.
We do, however, provide opportunities for your school or organization to fund raise. Fundraising partners can advertise The Nutcracker and a percentage of each ticket sold will support your organization.
No worries, we have you covered. Call our box office at 816.931.8993 and we can mail you new tickets or email you eTickets, or come to your performance and we will print new tickets up to 90 minutes prior to the performance.
If you haven’t yet entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation page or email, it’s best to email us or phone us at 816.931.8993.
When children under 12 years of age can be fully vaccinated against COVID-19 they may attend performances. We are unable to accommodate unvaccinated children under 12, or any unvaccinated patrons for public performances. Due to the circumstances, all ticket purchases during the 2021-2022 season are refundable prior to the performance by calling Kansas City Ballet Box Office at 816.931.8993.
All patrons, including children on laps, entering the theater must have a ticket. At Kansas City Ballet, we encourage young audiences to attend our shows (assuming the program content is appropriate). However, it is strongly suggested that no babies or toddlers be in attendance. Many children over the age of five can remain happily and quietly seated for a two-hour performance, but you know your child best. Parents will be expected to immediately remove children creating a disturbance during the performance.
Tickets aren’t issued for student matinees. Seats are assigned to your school and are seated by Kauffman Center ushers based on a prepared seating chart.
We begin accepting reservations for all student matinees in the upcoming season in late April/early May. There is a minimum of 10 seats per reservation for all schools.
Under Community Engagement and Education, you will find a link for Educational Performances which provides all the information on matinees for schools. Choose the matinee and download the order form. Directions on how to send it are located on the form. Once we receive the order form, an invoice will be sent to you. To finalize and secure your seats, a 20% deposit is required.
All ticket holders can arrive early for The Belger Footnotes with Artistic Director, Devon Carney. These 30 minute talks held one hour before performances (excluding The Nutcracker) are interesting and informative talks that take place in the Muriel Kauffman Theatre. Hosted by Artistic Director Devon Carney and often featuring guest artists, these talks provide information that will help you better understand and appreciate the program you’re about to watch.
Also, check out these resources:
Student matinee tickets are available for the discounted price of $12. A 20% deposit is required to secure your seat reservation. The deposit can be paid by check, or by credit card by phone to 816-216-5609. The remaining balance is due on or before three weeks before the performance. The preferred payment of balance is by check.