FAQs
Folly Theater
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Folly Theater staff is dedicated to ensuring the safety and security of all patrons. Those attending a Folly Theater event are expected to abide by the rules of the facility. The Folly Theater does not permit guns or weapons of any kind. Patrons may be screened by security using hand-held wands and all bags may be checked depending on the security policy in place at the presented performance.
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The following items are NOT allowed in the Folly Theater*
- Outside food & beverages
- Firearms (including conceal and carry)
- Weapons
- Coolers
- Balloons
- Fireworks
- Illegal Substances
- Professional cameras without prior arrangements
- Frisbees
- Beachballs
- Spurs
- Artificial noisemakers
- Laser Pointers
- Signs and posters
*List is not exhaustive and subject to change without notice
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The Folly Theater main entrance is accessible without the use of stairs. Arrangements must be made in advance for seating in accessible rows on the Orchestra level when purchasing tickets online, or by calling 816.474.4444
As a historic venue, a small lift is located in the West lobby to access the Patron’s lounge, though there’s no full-service elevator system within the Folly Theater to access all levels. We ask that patrons please plan accordingly based on individual physical needs.
Individuals with hearing impairment may request an electronic hearing device from the house manager or an usher. A photo ID may be requested for use of the device.
Requests for a qualified sign language interpreter should be made at least fourteen (14) business days before the event. While the Folly Theater will attempt to arrange a qualified sign language interpreter on shorter notice, we cannot guarantee availability. Requests can be made to:
Stephanie Spatz-Ornburn, Event Manager at stephanie@follytheater.org or 816.768.6880 -
Digital mobile ticketing is a safe and secure way to access tickets to your upcoming Kansas City Ballet performances. It offers you the convenience of using your smartphone as your event tickets with unique QR codes that can be scanned from your screen.
Please see these instructions before arriving for your event.
1. Visit tickets.kcballet.org
Log in to tickets.kcballet.org using the same email and password you used when purchasing your tickets. This must be done only on your mobile phone when entering the theater. For quick access, bookmark the web address on your device and log in before arriving for your event.
If you do not have a login password or do not remember it, please click Forgot Password to set a new password.
2. Select your event
You can manage your tickets on your mobile device, and can easily add each ticket to your iPhone Wallet (Google Wallet is not yet available).
Digital tickets can be shared with anyone via the tickets.kcballet.org website by tapping the share tickets button, entering the recipient’s name, and selecting the ticket(s) you would like to share. Ticket holders can share, forward, return, and reclaim tickets.
3. Scan your tickets at the venue
The QR code will appear two hours before doors open for the performance. Your QR codes include technology to protect them as they regenerate every 30 seconds; screenshots or printouts of the mobile tickets will not work and will not be accepted at entry.
For a Quick Guide download, please click here.
If you have questions, please get in touch with the box office at 816.931.8993, M-F 10 am – 5 pm.
Quick Troubleshooting Tips:
- Open a browser (ex., Safari, Google Chrome) to view and manage your digital tickets.
- If you experience any issues with your QR code, refresh the page.
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Kansas City Ballet ticket policy applies to all ticketed events held in the venue regardless of point of purchase. Take a moment to look through our policies listed below. Please call the Kansas City Ballet Box Office at 816.931.8993 if you’re having trouble finding the information you’re looking for.
- All ticket sales are final, there are no refunds.
- In the case of cancellation or rescheduling of event, refunds or exchanges less any fees may be possible. Please keep your tickets until the options are publicly announced.
- Ticket fees are the same for all performances whether bought online, by phone or in-person.
- Please check all tickets to ensure you have received the correct performance, date and time.
- Events, programs, artists, dates, and times are subject to change.
- A ticket (including paper and electronic equivalents) is a revocable license subject to termination by refund of ticket price.
- All seating is at the discretion of venue management. Latecomers may be given alternate seating.
- Ticket holder assumes all risk and danger incidental to the event.
- Regardless of age, all attendees must have tickets. Some events are not appropriate for all children due to content or duration.
- Telephones, cameras and other electronic devices should be turned off prior to entering venue.
- Use of recording devices (video, audio, or other medium) is prohibited without written consent.
- Acceptance and use of this ticket gives the patron’s consent to any recording or photographs made by talent, venue, or their contractors.
Please Don’t Leave Your Seats Empty
Donate your tickets for resale if you cannot attend the performance. Return tickets to the point-of-purchase organization at least 24 hours before event to receive a tax-deductible donation receipt. -
Parking is available in the garage next to the theater on 12th Street. The parking fee typically ranges from $10-20 (credit card only) upon entry, while capacity allows. Street Parking is also available in the area.
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Acceptance and use of a performance ticket, and/or attending a Kansas City Ballet event, gives the patron’s consent to any recording or photographs made by talent, venue, or their contractor.
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Photography, videography, and recording of any kind during the performances are strictly prohibited.
But, please share your experiences while attending Kansas City Ballet in the lobby and at your seats on social media. Be sure to tag us at @kcballet.
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KANSAS CITY BALLET RARELY CANCELS PERFORMANCES DUE TO INCLEMENT WEATHER.
An exception to this is an official city-wide emergency that requires citizens not to be on the streets. On the unlikely chance that Kansas City Ballet cancels a performance, such cancellation will be announced at least 2 hours before the scheduled start of the show. The means of communication will include radio and television announcements as possible, email notices to the patron email we have on record, announcements on our website, and voice mail messages at our Box Office number (816.931.8993).
Patrons should always assume the performance will proceed. Kansas City Ballet believes that patrons should use their best judgment regarding travel to and from Kansas City Ballet events and always place their safety as the first and highest priority.
If Kansas City Ballet performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance by offering them the option of moving to another future performance of the same production (exchange fees will apply). We cannot guarantee seating in this case, primarily if the weather event occurs near the close of a production run. Call the Box Office at 816.931.8993 during regular business hours to discuss options.
Kansas City Ballet does not refund the purchase price of tickets if the performance has occurred.
In the rare occurrence that Kansas City Ballet cancels a performance due to weather or other emergencies, Kansas City Ballet will promptly refund the cost of the ticket(s) but will not be responsible for any “third party” costs such as the facility fees or parking fees, both of which are “pass-through” fees and are not retained by Kansas City Ballet.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.
Thank you.
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Only subscribers can exchange tickets. There are no refunds or exchanges on single ticket purchases.
To get the many benefits of a season subscription, click here.
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No worries, we have you covered. Call our box office at 816.931.8993 and we can mail you new tickets or email you eTickets, or come to your performance and we will print new tickets up to 90 minutes prior to the performance.
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Bars serving both alcoholic beverages and soft drinks are available depending on the event and are located in the West and Upper Lobbies and must be consumed within the Folly Theater as state law requires that alcoholic beverages not be carried off-premises.
*Outside food and drink strictly prohibited