FAQs
About My Experience
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Digital mobile ticketing is a safe and secure way to access tickets to your upcoming Kansas City Ballet performances. It offers you the convenience of using your smartphone as your event tickets with unique QR codes that can be scanned from your screen.
Please see these instructions before arriving for your event.
1. Visit tickets.kcballet.org
Log in to tickets.kcballet.org using the same email and password you used when purchasing your tickets. This must be done only on your mobile phone when entering the theater. For quick access, bookmark the web address on your device and log in before arriving for your event.
If you do not have a login password or do not remember it, please click Forgot Password to set a new password.
2. Select your event
You can manage your tickets on your mobile device, and can easily add each ticket to your iPhone Wallet (Google Wallet is not yet available).
Digital tickets can be shared with anyone via the tickets.kcballet.org website by tapping the share tickets button, entering the recipient’s name, and selecting the ticket(s) you would like to share. Ticket holders can share, forward, return, and reclaim tickets.
3. Scan your tickets at the venue
The QR code will appear two hours before doors open for the performance. Your QR codes include technology to protect them as they regenerate every 30 seconds; screenshots or printouts of the mobile tickets will not work and will not be accepted at entry.
For a Quick Guide download, please click here.
If you have questions, please get in touch with the box office at 816.931.8993, M-F 10 am – 5 pm.
Quick Troubleshooting Tips:
- Open a browser (ex., Safari, Google Chrome) to view and manage your digital tickets.
- If you experience any issues with your QR code, refresh the page.
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Kansas City Ballet ticket policy applies to all ticketed events held in the venue regardless of point of purchase. Take a moment to look through our policies listed below. Please call the Kansas City Ballet Box Office at 816.931.8993 if you’re having trouble finding the information you’re looking for.
- All ticket sales are final, there are no refunds.
- In the case of cancellation or rescheduling of event, refunds or exchanges less any fees may be possible. Please keep your tickets until the options are publicly announced.
- Ticket fees are the same for all performances whether bought online, by phone or in-person.
- Please check all tickets to ensure you have received the correct performance, date and time.
- Events, programs, artists, dates, and times are subject to change.
- A ticket (including paper and electronic equivalents) is a revocable license subject to termination by refund of ticket price.
- All seating is at the discretion of venue management. Latecomers may be given alternate seating.
- Ticket holder assumes all risk and danger incidental to the event.
- Regardless of age, all attendees must have tickets. Some events are not appropriate for all children due to content or duration.
- Telephones, cameras and other electronic devices should be turned off prior to entering venue.
- Use of recording devices (video, audio, or other medium) is prohibited without written consent.
- Acceptance and use of this ticket gives the patron’s consent to any recording or photographs made by talent, venue, or their contractors.
Please Don’t Leave Your Seats Empty
Donate your tickets for resale if you cannot attend the performance. Return tickets to the point-of-purchase organization at least 24 hours before event to receive a tax-deductible donation receipt. -
Acceptance and use of a performance ticket, and/or attending a Kansas City Ballet event, gives the patron’s consent to any recording or photographs made by talent, venue, or their contractor.
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Booster seats are reserved for those who require the use of a four-inch cushion to view the stage and are offered on a first-come, first-served basis. Patrons may request a booster seat at coat check on the plaza lobby level or connect with a Kauffman Center staff member or volunteer.
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Photography, videography, and recording of any kind during the performances are strictly prohibited.
But, please share your experiences while attending Kansas City Ballet in the lobby and at your seats on social media. Be sure to tag us at @kcballet.
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KANSAS CITY BALLET RARELY CANCELS PERFORMANCES DUE TO INCLEMENT WEATHER.
An exception to this is an official city-wide emergency that requires citizens not to be on the streets. On the unlikely chance that Kansas City Ballet cancels a performance, such cancellation will be announced at least 2 hours before the scheduled start of the show. The means of communication will include radio and television announcements as possible, email notices to the patron email we have on record, announcements on our website, and voice mail messages at our Box Office number (816.931.8993).
Patrons should always assume the performance will proceed. Kansas City Ballet believes that patrons should use their best judgment regarding travel to and from Kansas City Ballet events and always place their safety as the first and highest priority.
If Kansas City Ballet performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance by offering them the option of moving to another future performance of the same production (exchange fees will apply). We cannot guarantee seating in this case, primarily if the weather event occurs near the close of a production run. Call the Box Office at 816.931.8993 during regular business hours to discuss options.
Kansas City Ballet does not refund the purchase price of tickets if the performance has occurred.
In the rare occurrence that Kansas City Ballet cancels a performance due to weather or other emergencies, Kansas City Ballet will promptly refund the cost of the ticket(s) but will not be responsible for any “third party” costs such as the facility fees or parking fees, both of which are “pass-through” fees and are not retained by Kansas City Ballet.
Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.
Thank you.
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Only subscribers can exchange tickets. There are no refunds or exchanges on single ticket purchases.
To get the many benefits of a season subscription, click here.
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The Arts District Garage is the primary parking garage for Kansas City Ballet patrons. The garage is directly attached to the Kauffman Center just south of the building with multiple access points to surrounding streets. Purchasing event parking in advance is highly recommended as it often will sell out. Event parking is $13 in advance or $16 at the gate per car for the garage or valet may be purchased in advance for $22 or for $24 upon arrival (if available).
Additional neighboring lots charge varying rates to park based on demand. Most street parking is metered, but after 6 p.m. most parking is not enforced, so arrive early to acquire those spots. Please note that motorcycles are not allowed in the Arts District Garage due to safety reasons.
A benefit of being a subscriber is having the option of purchasing a season parking pass that will ensure a space in the Arts District garage. A parking pass with a 3-show subscription only costs $39 ($66 valet) for the season.
Pre-purchased parking is available up until 10:00 p.m. the night before the performance. Pre-purchasing parking guarantees a reserved spot in the garage, even if the garage sells out. Please note that if the garage is full patrons without a pre-paid pass will not be able to park in the Arts District Garage.
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The Kauffman Center’s promise to bring artists and audiences together is reflected in many ways, including removing barriers and providing access to our performing arts experiences for all patrons.
Accessible Seating
Every performance in Muriel Kauffman Theatre offers accessible seating options for patrons with disabilities. Accessible seats may be removed for mobility devices or left in place, and adjacent or nearby companion seats are available. Bariatric seating options are also available upon request.Accessible parking
Accessible parking in the Arts District Garage are close to building access points, and are available on a first-come, first-served basis. Event parking is $10 per car. Valet parking is also available on the south drop-off drive for most performances for $20 ($18 prepaid).Two drop-off areas allow guests to easily enter the Center:
- The north side of the Kauffman Center, accessed from 16th Street
- The private drive on the south side of the Kauffman Center, accessed from Broadway
Assistive Listening Devices
Patrons who would benefit from amplified and clarified sound may exchange an ID card for complimentary use of an Assistive Listening Device in the Gift Shop on Brandmeyer Great Hall.Courtesy Wheelchairs
Staff members and volunteers at exterior doors are able to provide complimentary wheelchairs for use before a performance, during intermission, and after a performance. Remaining in a borrowed wheelchair during your entire visit is not an option at this time.Kauffman Center staff and volunteers are unable to lift, carry or otherwise physically assist with transferring a patron from a wheelchair to a seat, administer medicine, provide assistance in the restroom, or perform other personal attendant services.
Changing Tables and Restrooms
The Kauffman Center has accessible restroom options on each level and family restrooms throughout the building. All family restrooms have infant changing tables, and the Mezzanine family restroom features a changing table for children or adults. Patrons needing an additional private space to use a universal changing table or tend to medical needs are invited to contact a staff member or volunteer to use the First Aid Office.Universal changing tables for children and adults are supported by Variety Children’s Charity of Greater Kansas City.
Serenity Rooms
Patrons who would benefit from the use of a private, relaxing environment are invited to step into one of our two Serenity Rooms. These spaces offer comfortable seating and a monitor to view the live performance, plus sensory items, dimmable lights, and an electrical wall outlet. Patrons may contact a staff member or volunteer to access this space.Serenity Rooms are supported by Variety Children’s Charity of Greater Kansas City.
Sensory Kits
Patrons who would benefit from comforting sensory resources are invited to exchange an ID card for complimentary use of a Sensory Kit from Coat Check on the Plaza Lobby Level. Each kit contains resources such as noise-reducing headphones, a weighted lap pad, and a handheld sensory item.Sensory Kits are supported by Variety Children’s Charity of Greater Kansas City.
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1601 Broadway Blvd., Kansas City, MO 64108, get map. Kansas City Ballet performs mostly at the Kauffman Center for the Performing Arts. Located at the southeast corner of Broadway and 16th Streets in downtown Kansas City, Missouri, the Kauffman Center can easily be accessed via numerous routes. It offers quick access off of I-35 and I-70.
Please note that numerous downtown construction projects may make arriving at the Kauffman Center more difficult than usual. Plan accordingly.
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Depending on the method of delivery you choose, you will get the parking passes prior to the performance. If you purchase parking the week of the performance, you can opt to have your parking vouchers sent via eTicket, or your vouchers will be available at Kansas City Ballet’s box office during hours throughout the week, or will be held at the Kauffman Center Box Office 90 minutes prior to the show. We advise you to use the drop off lane on the south side of the Kauffman Center to obtain your parking vouchers from Will Call, then park in the Arts District Parking Garage.
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Will call is an option to have your tickets held at the Box Office at the Kauffman Center to be picked up on your performance date. If tickets are purchased five business days before the performance, please select the shipping methods Mobile Tickets or Mail My Tickets to prevent waiting in Will Call lines.
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No worries, we have you covered. Call our box office at 816.931.8993 and we can mail you new tickets or email you eTickets, or come to your performance and we will print new tickets up to 90 minutes prior to the performance.
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If you haven’t yet entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation page or email, it’s best to email us or phone us at 816.931.8993.
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All patrons, including children on laps, entering the theater must have a ticket. At Kansas City Ballet, we encourage young audiences to attend our shows (assuming the program content is appropriate). However, it is strongly suggested that no babies or toddlers be in attendance. Many children over the age of five can remain happily and quietly seated for a two-hour performance, but you know your child best. Parents will be expected to immediately remove children creating a disturbance during the performance.
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All ticket holders can arrive early for The Belger Footnotes with Artistic Director, Devon Carney. These 30 minute talks held one hour before performances (excluding The Nutcracker) are interesting and informative talks that take place in the Muriel Kauffman Theatre. Hosted by Artistic Director Devon Carney and often featuring guest artists, these talks provide information that will help you better understand and appreciate the program you’re about to watch.
Also, check out these resources:
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All bags and persons entering the Kauffman Center for the Performing Arts are subject to search. Kauffman Center for the Performing Arts management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.
Patrons with prohibited bags, cases, or other items have two options:
- The item may be returned to a vehicle prior to admittance.
- Bags or cases may be left at the Kauffman Center’s Coat Check located on the Plaza Lobby Level. (These items will be screened prior to entering the facility.)
For more information, click here.
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Yes. Bars are open before the show and at intermissions to purchase beverages including coffee, soft drinks, and alcohol. Small snacks are also available. In order to make the most of your intermission, pre-order your drink before the show! Simply submit your beverage order before the performance at the nearest bar and it will be ready for pick-up at the same spot during intermission.
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There is not a dress code. Most people consider a performance by the Kansas City Ballet to be a special event and tend to dress for the occasion, but wearing what makes you comfortable while attending the performance is up to you. Many people are dressed in comfortable business casual. Formal dress – evening gowns and tuxedos – are generally only worn to gala Ballet events.
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Stay and dine at Kansas City Ballet’s Partner Hotel
Indulge yourself in the heart of downtown at The Westin Kansas City at Crown Center. This upscale hotel features expansive accommodations, superb service, and a complimentary local area shuttle to the most popular local attractions. Enjoy easy access to the Kauffman Center, Union Station, T-Mobile Center, convention center, Crown Center, and the Power & Light District. Make a night or weekend trip out of your ballet experience.
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Founders’ Lounge
Dining at Kauffman CenterFounders’ Lounge offers a menu of elegant dishes, a selection of seasonal craft cocktails, and a diverse collection of wines and spirits. This reimagined restaurant will continue to provide a perfect pre-show complement to any Kauffman Center visit.
Located just within the south doors, the Founders’ Lounge offers you a sweeping view of Kansas City in a sleek and sophisticated atmosphere.
Founders’ Lounge was formerly known as The Dining Experience.
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Most of our performances are around two hours and 15 minutes, including intermission(s). The specific run times of each ballet will be posted on the production page 2 weeks prior to the performance.
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The Kauffman Center for the Performing Arts hosts almost 500,000 visitors annually who experience over 350 extraordinary, world-class performing arts experiences. To help ensure such experiences for each visitor are enjoyed, the Center has created policies and procedures to promote a secure, welcoming environment for each guest.
The evolution of the Kauffman Center’s security screening policy, in collaboration with our presenting partners, demonstrates an ongoing effort to reduce concerns about bulky or unsafe items which hinder the security, and comfort of all patrons. Policies and procedures at the Kauffman Center continue to evolve as technology and resources emerge which fit the environmental and security needs of all patrons.
All persons and items entering the Kauffman Center for the Performing Arts are subject to search. Kauffman Center for the Performing Arts management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.
Screenings will be performed by trained professional contracted security staff, and may include, but are not limited to:
- Visual screening
- Bag, case, coat, and hat screenings
- Hand-held magnetometers
- Walk-through magnetometers and/or threat detection systems
Certain types of bags and/or cases are prohibited, including but not limited to:
- Backpacks
- Luggage
- Computer Bags
- Camera Bags/Cases
- Instrument Cases
- Briefcases
- Large Totes and Duffel Bags
All items entering the Kauffman Center will be screened at the point of entry. Items prohibited in the Kauffman Center include, but are not limited to:
- Firearms of any size or type
- Other weapons and knives of any size or type
- Pepper spray, mace, or other chemicals
- Alcohol, illegal substances, or drug paraphernalia
- Professional-grade audio, photo, or video recording equipment
- Cans, bottles, or outside food and beverages
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It is always best to turn off mobile and electronic devices before entering the theatre. Noises—such as a watch beeping or a mobile phone ringing—are very distracting to the dancers, the musicians, and your fellow audience members. Texting is also very distracting during a performance, so please refrain.
Coughing is an unavoidable problem. But, there are ways to help avoid coughing during the performance. If you feel a cold coming on, please bring lozenges with you. The next step is crucial: unwrap them ahead of time. Unwrapping a cough drop during the performance makes more noise than you might think.
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All ticket holders can arrive early for The Belger Footnotes with Artistic Director, Devon Carney. These 30 minute talks held one hour before performances (excluding The Nutcracker) are interesting and informative talks that take place in the Muriel Kauffman Theatre. Hosted by Artistic Director Devon Carney and often featuring guest artists, these talks provide information that will help you better understand and appreciate the program you’re about to watch.
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In October 2011, Kansas City Ballet made its debut as the resident dance company of the Kauffman Center for the Performing Arts. In the Muriel Kauffman Theater, experience Kansas City Ballet in a hall designed specifically for dance – with ideal sight lines, pristine acoustics, and an intimate and comfortable environment. This is the ultimate theatrical experience – personal, immediate, emotional. And your experience begins before the curtain even goes up. Additional amenities include a well-lit, secure and convenient parking garage, a beautifully appointed Grand Lobby with amazing city vistas, patron reception areas, multiple elevators to all levels, and concierge customer service stations.
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Kansas City Ballet is located in the Todd Bolender Center for Dance & Creativity, found on the west edge of the Union Station campus in the heart of downtown Kansas City and the vibrant Crossroads Arts District. The Bolender Center includes the Michael and Ginger Frost Studio Theater.