Kansas City Ballet ticket policy applies to all ticketed events held in the venue regardless of point of purchase. Take a moment to look through our policies listed below. Please call the Kansas City Ballet Ticket Office at 816.931.8993 if you’re having trouble finding the information you’re looking for.

  • All ticket sales are final, there are no refunds.
  • No exchanges on single tickets. (Season subscribers may exchange their tickets into another performance of the same production.)
  • In the case of cancellation or rescheduling of event, refunds or exchanges less any fees may be possible. Please keep your tickets until the options are publicly announced.
  • Ticket fees are the same for all performances whether bought online, by phone or in-person.
  • Please check all tickets to ensure you have received the correct performance, date and time.
  • Events, programs, artists, dates, and times are subject to change.
  • A ticket (including paper and electronic equivalents) is a revocable license subject to termination by refund of ticket price.
  • All persons and items attending performances are subject to search. Management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.
  • All seating is at the discretion of venue management. Latecomers may be given alternate seating.
  • Ticket holder assumes all risk and danger incidental to the event.
  • Regardless of age, all attendees must have tickets. Some events are not appropriate for all children due to content or duration.
  • Telephones, cameras and other electronic devices should be turned off prior to entering venue.
  • Use of recording devices (video, audio, or other medium) is prohibited without written consent.
  • Acceptance and use of this ticket gives the patron’s consent to any recording or photographs made by talent, venue, or their contractors.
  • The sharing of account credentials to facilitate unauthorized resale or transfer, including through sites such as Secure My Pass or Share My Ticket, is strictly prohibited. Tickets obtained this way may be voided without refund.
  • All content, marks, and materials associated with True Tickets and Kansas City Ballet are protected by law. Unauthorized reproduction or use of our names, logos, or wallet pages is prohibited and may result in legal action.

Please Don’t Leave Your Seats Empty

Donate your tickets for resale if you cannot attend the performance. Return tickets to the point-of-purchase organization at least 24 hours before event to receive a tax-deductible donation receipt.