Do you cancel performances during bad weather?

KANSAS CITY BALLET RARELY CANCELS PERFORMANCES DUE TO INCLEMENT WEATHER.

An exception to this is an official city-wide emergency that requires citizens not to be on the streets. On the unlikely chance that Kansas City Ballet cancels a performance, such cancellation will be announced at least 2 hours before the scheduled start of the show. The means of communication will include radio and television announcements as possible, email notices to the patron email we have on record, announcements on our website, and voice mail messages at our Ticket Office number (816.931.8993).

Patrons should always assume the performance will proceed. Kansas City Ballet believes that patrons should use their best judgment regarding travel to and from Kansas City Ballet events and always place their safety as the first and highest priority.

If Kansas City Ballet performs as scheduled, best efforts may be made to accommodate those patrons unable to attend the performance by offering them the option of moving to another future performance of the same production (exchange fees will apply). We cannot guarantee seating in this case, primarily if the weather event occurs near the close of a production run. Call the Ticket Office at 816.931.8993 during regular business hours to discuss options.

Kansas City Ballet does not refund the purchase price of tickets if the performance has occurred.

In the rare occurrence that Kansas City Ballet cancels a performance due to weather or other emergencies, Kansas City Ballet will promptly refund the cost of the ticket(s) but will not be responsible for any “third party” costs such as the facility fees or parking fees, both of which are “pass-through” fees and are not retained by Kansas City Ballet.

Tickets purchased through a reseller will not be refunded. Contact them to inquire about obtaining a refund.

Thank you.