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Safety & Health Policies for Attending Performances


Effective Sept. 6, all patrons who enter the Kauffman Center to attend public performances must be fully vaccinated and must show proof of vaccination at their time of entry accompanied by a government-issued photo ID and a valid event ticket. 

Masks will also be required, regardless of vaccination status, while inside the building, except while eating or drinking in designated locations.

At the current time, we are unable to accommodate children under 12, or any unvaccinated patrons for public performances. Due to the circumstances, all ticket purchases during the 2021-2022 season are refundable prior to the performance. Under this new policy, anyone entering Kauffman Center to attend a public performance (including all Kansas City Ballet performances) will need to show proof of vaccination at time of entry with a valid ticket. Fully vaccinated means the day of a performance is at least 14 days after a patron’s second dose of a two-dose COVID-19 vaccination or at least 14 days after their single-dose COVID-19 vaccination. There will be no exceptions.

Patrons with tickets for upcoming performances will be directly contacted by the KC Ballet, alerting them of this new COVID-19 protocol and assisting them with any questions. Please email or call the Kansas City Ballet box office at 816.931.8993 with questions.

Learn about the Kauffman Center’s Health and Safety updates HERE.



  • Full COVID-19 vaccination required to attend Kansas City Ballet performances this fall. You must present the actual vaccination card or a photo of the card with I.D. for entry. A corresponding photo ID will be required for individuals 18 years of age and older. Acceptable forms of ID include a government issued photo ID, school photo ID or passport. Parents/guardians may attest to the identity of their children under 18 in lieu of a photo ID. No exceptions.
  • At this time, you will need to show your vaccination card each time you attend. We must ensure the ticket holder is the person vaccinated.
  • Masks are required to be worn for the duration of Kansas City Ballet performances, while inside the Kauffman Center. No exceptions. Masks may be taken off while eating or drinking.
  • Children under 12 years of age will not be admitted at this time. We continue to evaluate the ever-changing circumstances in hope that children under 12 years of age can safely attend public performances in time for The Nutcracker.


  • If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home.
  • If on the day of your performance you do not feel well, please contact the Kansas City Ballet Box Office at 816.931.8993 or for assistance in refunding or exchanging your tickets.
  • If you are the ticket purchaser, you will have accepted our requirements for full vaccination and mask-wearing. A few days before your performance date, you will receive a Performance Reminder email from us, sharing the most up-to-date health and safety procedures with you. Please be aware that only the ticket purchasers will receive these emails, so be sure to share these communications with everyone in your party (or persons you may give the tickets to) so that they are aware of what to expect on their visit.


  • Masks are mandatory at all times you are in public spaces at the Kauffman Center for the Performing Arts and while inside the Muriel Kauffman Theatre, including during the entire performance.
  • To ensure timely entry, please arrive early for your performance. Once you have entered, we ask that you move swiftly to your seat to avoid crowding in the lobby, elevators and staircase. At the end of the performance, please allow extra time to exit in an orderly fashion and avoid crowding.
  • Please follow the rules. These protocols have been created for the safety of all patrons. Patrons will not be allowed to enter the venue without a mask or if they are exhibiting symptoms of COVID. Patrons who refuse to keep their masks on will be asked to leave the venue without a refund.
  • Kansas City Ballet is currently selling tickets up to our full capacity for all performances. This means that there will not be physical distancing within the theatre, and you will have patrons sitting directly next to, in front of, and behind you.
  • We strongly encourage you to stay in your assigned seat unless you are using the restrooms. When you must move around the theatre and lobby, remember masks are mandatory at all times.


  • Ushers, Ballet and Kauffman Center staff members and security guards are available throughout the performance to monitor everyone’s safety, and to assist in any way we can. If you feel uncomfortable at any time, please speak to one of our team members who will assist you.
  • While we will provide the most up-to-date public health procedures and cleaning protocols to improve patron safety, they are not an absolute protection against contracting COVID-19. Patrons assume their own risk by entering the facility.

At Kansas City Ballet, we’re dedicated to making sure that our patrons, staff and performers are comfortable returning to our performances. We ask that patrons be considerate of the safety of their fellow guests at all times so that everyone can have an enjoyable and safe experience at the theatre. Read our Covid & Season Update from Executive Director Jeffrey J. Bentley

Visiting the Bolender Center

On your visit to Kansas City Ballet’s Bolender Center, you’ll notice that we’ve taken steps to reduce touchpoints and protect your safety. Here are the key policies we’ve put in place.

Following CDC guidelines and for the safety of all, all patrons attending special events ages 12+ must be vaccinated to enter the Bolender Center. KC Ballet is requiring all employees (including part-time and full-time employees, dancers, and volunteers) to be vaccinated for COVID-19. Please be prepared to show proof upon entry (photo of vaccination card is valid).

Masks Required for All
Masks are required for all persons on site until further notice. Your mask must cover your nose and mouth and be in place the entire time while in the Bolender Center. Neck gaiters and vented masks will not be permitted.

Ticket Office
Kansas City Ballet Box Office is currently closed to the public. We strongly encourage purchasing tickets online and selecting electronic ticket delivery to reduce the handling of cash or in-person transactions. If you are unable to purchase online, you may call 816.931.8993.

Social Distancing Standards
Please remember to maintain social distance at all times. Early September, we will evaluate the current federal, state and local guidelines to determine seat placement.

Bolender Center Cleaning Procedures
Common areas and high touch points are routinely cleaned and sanitized.

Hand Sanitizer
Sanitizer stations are available in the common areas of the Bolender Center.

COVID-19 Warning

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting the Bolender Center or Kauffman Center, and/or attending performances, concerts, events or other activities, you voluntarily assume all risks related to exposure of COVID-19. All visitors must follow the health and safety protocols. Please do your part to keep yourself and others safe.

Our procedures will be updated as needed, and we are monitoring information as it is shared by the CDC (Centers for Disease Control and Prevention) and partners. For more information, visit CDC and the World Health Organization.

If you have any questions, please contact us at Kansas City Ballet values your support and understanding during this time.

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